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Outsource vs Inhouse

The (non-financial) cost comparison: In-house or Outsourced?


As a financial planner in Australia, one of the most important decisions you’ll need to make is how to staff your practice. Should you hire staff in-house or outsource to a specialist provider? Each option comes with its own set of costs, and understanding them is critical to making the right decision for your business. In this article, we’ll explore the costs of hiring and training staff versus outsourcing for financial planners in Australia.

Hiring and Training Staff

When you choose to hire staff in-house, there are several costs you’ll need to consider:

  1. Recruitment Costs: Finding the right staff can be time-consuming and costly. You may need to advertise the position, conduct interviews, and perform background checks. These costs can add up quickly, particularly if you need to use the services of a recruitment agency.
  2. Onboarding Costs: Once you’ve hired staff, you’ll need to invest time and money into onboarding them. This may include training, orientation, and setting up their workspace. These costs can be substantial, particularly if you have a large team.
  3. Salary and Benefits: In addition to recruitment and onboarding costs, you’ll need to pay your staff a salary and provide benefits such as superannuation, insurance, and paid time off. These costs can be significant, particularly if you need to hire staff with specialized skills.


When you choose to outsource services, there are also costs to consider:

  1. Service Fees: Outsourcing providers charge fees for their services, which can vary depending on the services you require and the provider you choose. However, outsourcing can often be more cost-effective than hiring staff in-house, particularly if you only need occasional services or don’t have the resources to support a large team.
  2. Quality Control: When you outsource services, you’ll need to invest time and resources into ensuring that the work is performed to your standards. This may include reviewing deliverables, providing feedback, and managing the relationship with the provider.
  3. Communication Costs: Communication is critical when outsourcing services. You’ll need to ensure that you and your provider are on the same page regarding timelines, deliverables, and expectations. This may require additional time and resources, particularly if you’re working with a provider in a different time zone.

In conclusion, the costs of hiring and training staff versus outsourcing will depend on your specific needs and goals as a financial planner in Australia. While hiring staff in-house can provide greater control and stability, it can also be more costly and time-consuming. Outsourcing can offer greater flexibility and cost-effectiveness but may require additional time and resources to manage. By carefully evaluating your options and considering the costs involved, you can make an informed decision that helps you build a successful and sustainable financial planning practice.

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